Delivery information – Parent online orders

Delivery is approx. 5 – 7 working days (subject to stock availability)

You can select delivery to School (where in place) at a cost of £4.45 or Home delivery at a cost of £6.95. Orders over £50 qualify for free delivery.

When your order has been shipped, you will receive a shipping email advising you that your order has been despatched.

Batch delivery into School information (where in place)

If you choose the batch delivery into School option, orders are collated over a two week period and then embroidered and shipped to School.

For orders placed between the 1st of the month up until midnight on the 15th of the month, these will be delivered approximately by the end of the month (term time only).

For orders placed between the 16th of the month up until midnight on the last day of the month, these will be delivered approximately by the middle of the following month (term time only).

You can log in to your account to check the status of your order at any time.

Yes we do accept returns.

We recommend you take advantage of the sizing set in your school prior to placing an order, this ensures you will receive the correct size for your child first time.

You can return a product to us within 14 days of receipt of your order.

The product must be unwashed and unworn so the garment can be restocked and resold.

Please ensure you enclose a copy of the Packing slip you received with the order so there is no delay in processing your refund.

You can return at your own cost to the following address:

Returns Dept

One+All Limited t/a Gooddies

Unity Place

Waterside

Hadfield 

Nr Glossop 

Derbyshire

SK13 1FN

We recommend you obtain proof of postage when returning any items back to us as we cannot issue a refund for any items we do not receive.

We refund to the same method of payment used to make the original purchase. Please allow 10 days for the refund of your item.

Please note we do not offer an exchange service, you must reorder.

Yes you can, in fact we encourage you take a look and choose the correct size for your child before placing your order.

Most schools will have a sizing set in the school office so you can feel the quality and ensure you order the correct size first time.

If you have received an email to advise your order is complete, this means the order has been completed and is on its way.

If you have chosen delivery to School and the School is closed for the holidays, we will deliver as soon as the School re-opens to accept deliveries. This is usually an inset day or a date agreed with your School.

Unfortunately we can’t amend orders or make any changes to your shipping method once an order has been placed.

If you have submitted your Schoolwear order and received your confirmation e-mail from Gooddies, you can cancel your order provided that it has not yet entered the PROCESSING STATUS. This can be checked by logging into your account and checking your order status within the order history page. If you wish to cancel your order, please email theteam@gooddies.co.uk with the word ‘CANCEL’ in the subject field, also quoting your name and order number on the e-mail. Once your order has been processed we can’t make any changes.