Terms & Conditions

General Information About Us and Our Products

These Terms and Conditions apply to the supply by us and purchase by you (“Customer” or “you”) of any Goods (as defined below) displayed for sale on our Website or brochures on our Website.

We are Rowlinson Knitwear Limited, trading on our Website as GOODDIES, a company registered in England and Wales under number 01072854 whose registered office is at Unit 1a Discovery Park, Crossley Road, Stockport, England, SK4 5DZ (the “Supplier” or “us” or “we”).

Nothing in these Terms and Conditions affects your statutory rights.

The information, service and Goods (as defined below) on our Website are intended for use by residents of the United Kingdom only and are not aimed at or intended for use by residents of any other country. By using our Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

You can find everything you need to know about us and our products on our Website before you order. We also confirm the key information to you in writing before or after you order, either by e-mail or in your online account.

Meaning of Terms Used in the Terms

Where the following words are used, they shall have the meanings described below:

“Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession, and will include a parent or guardian buying goods for children or students at a school
“Contract” means the legally-binding agreement between you and us for the supply of the Goods.
“Delivery Location” means the location where the Goods are to be supplied, as set out in the Order.
“Goods” means the schoolwear advertised on our Website or in our brochures that we supply to you of the number and description as set out in the order
“Order” means your order for the Goods as submitted following the step by step process set out through our Website.
“Privacy Policy” means the privacy policy on our Website which sets out how we will deal with confidential and personal information received from you via our website
“School” means the school or educational establishment at which the Goods will be worn or used and where the goods may be delivered
“Website” means www.gooddies.co.uk

Goods

The description of the goods is as set out in our website including brochures. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied.
In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate
All Goods which appear on our website are subject to availability.
We can make changes to the goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal Information

We retain and use information in accordance with our Privacy Policy.
We may contact you via email or other electronic communication methods, or by pre-paid post.

Basis of Sale

We may reject any Order submitted on our Website, we can reject it for any reason, although we will try to tell you the reason without delay
The order process is set out on our website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
A Contract is formed only when you receive an Order Confirmation email.
You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you
You will receive the order confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any goods supplied under the contract.
No variation of the Contract, whether about description of the goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and supplier in writing.
We intend that these terms and conditions apply only to a contract entered into by you as a consumer

Price and Payment

The price of the goods and any additional delivery or other charges is that set out on our website at the date of the order and shall be quoted at the checkout stage. The prices are inclusive of VAT where applicable unless stated otherwise.
In the event a product is listed at an incorrect price due to a typographical error, we will notify you of the correct price and we will give you the choice of either purchasing the goods at the correct price or cancelling your order. If you confirm you want the goods at the corrected price we will deliver the goods to you in accordance with these terms and conditions. If payment has been charged for the purchase of the goods and you cancel your order we will, on return of the goods at your cost, issue a refund. This does not affect your rights of cancellation set out below in clause 10.
Prices and charges include VAT at the rate applicable at the time of the order.
You must pay for the goods by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before the delivery of the goods.

Delivery

We will deliver the goods, to the agreed locations. We will endeavor to deliver within approximate delivery times described below, and in any event not more than 30 days after the day on which the contract is entered into:
Standard delivery: approximately 5–7 working days for acceptance of order (subject to stock). There is also a free delivery option for some qualifying schools. If this is available to you and you select this, the delivery times are different and set out below.
Paid delivery options:
- Delivery to School: £4.45
- Home delivery: £6.95
- Orders over £50 free delivery can be selected at the checkout
Free delivery into school information for qualifying Schools:
- Orders placed 1st–15th of the month: delivered the end of month (term time only).
- Orders placed 16th–end of month: delivered mid the following month (term time only).
Where you have an account, you can log in to your account to check the status of your order at any time.
In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:
- We have refused to the deliver the goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the contract was made that delivery on time was essential; or
- After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the contract at an end under sub clauses 7.5, we will (in addition to the other remedies) promptly return all payments made under the contract, but this will not include original delivery charge paid where the free option was available to you.
If you were entitled to treat the contract at an end, but do not do so, this will not affect your other rights to cancel the contract as set out below in clause 10.
If you fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.
The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.
Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.
We will not deliver goods until we receive payment. You do not own the goods until we have received payment in full and the goods have been delivered.

Your Right to Withdraw Your Order

You may withdraw your Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us reason, and without incurring any liability.

Returns Policy

Goods must be returned within 14 days of delivery.
Items must be in original condition: unwashed, unworn, and without name tags.
Please enclose a copy of your packing slip or provide details of your order.
If you are returning because of incorrect size, and wish to buy, we do not offer an exchange service so you must reorder through the store on our website if you require an alternative size. This right does not affect your rights of cancellation set out below in clause 10, or any of your statutory rights.
Please return your item to the following address. You should obtain and keep proof of postage as we cannot refund items that we do not receive. Please allow 14-21 days for the process of your return and refund

ROWLINSON KNITWEAR LTD T/A GOODDIES
UNITY PLACE

WATERSIDE

HADFIELD

GLOSSOP

DERBYSHIRE

SK13 1FN

Right to Cancel

Subject as stated in these terms and conditions, you can cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you take delivery of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel the contract by clear statement setting out your decision (e.g. email). In any event, you must be able to show clear evidence of when the cancellation was made.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
You are responsible for return postage costs.

Effects of cancellation in the cancellation period

Except as set out below, if you cancel this contract under clause 10, we will reimburse you to all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for goods supplied. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods: e.g. it goes beyond the sort of handling that might be reasonable allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement. We will make the reimbursement without undue delay, and not later than:

14 days after the day we receive back from you any goods supplied, or
14 days after the day you provide evidence that you have sent back the goods

If no goods were supplied, we will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.

Returning Goods

If you have received goods in connection with the contract which you have cancelled, you must send back the goods or hand them over to us without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the goods where you have exercised your right to cancel.

Conformity

Upon delivery, we will ensure that the:

Goods will be of satisfactory quality.
Goods will be reasonable fit for any particular purpose for which you buy the goods which, before the contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgement) and be fit for any purpose held out by us or set out in the contract.
Goods will conform to their description.

Delivered incorrect or damaged Goods

In the event that you receive goods which were not what you ordered, damaged or defective on delivery, we will replace or repair any damaged or defective goods, or refund to you the amount paid, provided that you notify us of the problem by e-mail to theteam@gooddies.co.uk within 3 working days of delivery. This does not affect your statutory rights should goods prove to be faulty or defective after initial acceptance.

Faulty Items

We monitor quality of stock on an ongoing basis and make our best efforts to ensure that it conforms to its description, is of a satisfactory quality and is fit for purpose in accordance with our obligations set out in clause 13. In some cases, we may seek further advise from a manufacturer to ascertain if the item has a manufacturing fault, and we may return the item to them for their comments. We will make sure this is done in a reasonable time and we reach a conclusion as soon as possible. Items that are used and are within a 6-month period of purchase, that you feel have developed a fault will be inspected and, unless we are satisfied that they were not faulty when delivered, will be refunded to the value when purchased. We do not accept returns beyond this period of time.

If you return any goods, you must enclose a copy of the invoice or proof of purchase and a returns form available from your school office explaining the reason for the return. If you do not include all the necessary paperwork the refund or replacement of your goods may be delayed or not completed. All Goods must be returned in a washed and clean condition. For health and safety reasons we cannot inspect and process any goods that are returned in a soiled condition.

Complaints Procedure

In the event that we fail to meet our high standards of customer service, please email theteam@gooddies.co.uk.We will do our very best to deal with your complaint as soon as possible, and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom. We aim to respond within 48 business hours.

Circumstances beyond the control of either party

In the event of any failure by us because of something beyond our reasonable control (such as power failure, flood, fire storm or failure of our suppliers):

We will advise you as soon as reasonable practicable if this will adversely affect you; and
Our obligations will be suspended so far as is reasonable, provided that we act reasonably, and will not be liable for any failure which we could not reasonably avoid, but this will not affect your statutory rights relating to delivery and any right to cancel.

Privacy

Your privacy is critical to us. We respect your privacy and comply with all applicable data protection laws with regard to your personal information. These terms and conditions should be read alongside, and in addition to our policies, including our privacy policy.

For the purposes of these terms and conditions:

'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR and Data Protection Act.
'GDPR' means the UK General Data Protection Regulation
'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

We are a data controller of the personal data we process in providing Goods to you. Where you supply personal data to us so we can provide Goods to you, and we process that personal data in the course of providing the goods to you, we will comply with our obligations imposed by the Data Protection Laws:

Before or at the time of collecting personal data, we will identify the purposes for which information is being collected
We will only process personal data for the purposes identified
We will respect your rights in relation to your personal data
We will implement technical and organisational measures to ensure your personal data is secure.

For any enquiries or complaints regarding data privacy, you can e-mail: theteam@gooddies.co.uk

Payments/Security

We accept payment by credit card and debit card
We will not process any order until we receive confirmation of payment
Your payment card is debited at the time of placing your order and sometimes a password may be asked for. This is an additional security measure requested by your card provider.

Excluding Liability

We do not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the suppliers other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the contract was made, or (ii) loss (eg loss of profit) to the customers business, trade, craft or profession which would not be suffered by a consumer - because the supplier believes the customer is not buying the Goods wholly or mainly for its business.

General

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply. Even if we delay in enforcing the contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later. We can transfer our contract with you, so that a different organisation is responsible for supplying your Goods. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

Governing Law

The Contract (including any non-contractual matters) is governed by the law of England and Wales. Disputes may be submitted to the jurisdiction of the courts of England and Wales or, where the consumer lives in Scotland or Northern Ireland , in the courts of respectively Scotland, or Northern Ireland where applicable.